Privacy Policy

Simms Research ("Simms Research," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase products, contact us, or interact with our services.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account login information, if you create an account
• Order history and transaction details
• Customer support messages and other communications
• Marketing preferences, including email or SMS opt-in status if offered

Payment information is processed by third-party payment providers. We do not store full credit card numbers on our servers.

We may also collect information automatically when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Time spent on the site
• Shopping cart activity
• Cookies and similar tracking data
• Approximate location based on IP address

2. How We Use Information

We use personal information to:

• Process, confirm, and fulfill orders
• Provide shipping updates and customer support
• Maintain customer accounts
• Respond to questions or requests
• Improve our website, products, and customer experience
• Detect fraud, abuse, security issues, or unauthorized activity
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing emails or text messages only where permitted by law and with required consent
• Measure the performance of our website, campaigns, and communications

3. Research-Use Site Notice

Simms Research sells products for research and laboratory use only. Our website is intended for adults who are at least 21 years old. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from someone under 21, we may delete the information and cancel the related account or order.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Keep the website functioning properly
• Remember cart contents and site preferences
• Remember Terms of Service or age-gate acknowledgement
• Understand website traffic and usage
• Improve site performance
• Support analytics, marketing, or abandoned-cart communications where enabled

You can control cookies through your browser settings. Disabling cookies may affect checkout, cart, account, or other site functionality.

5. How We Share Information

We do not sell personal information for money.

We may share personal information with service providers who help us operate our business, including:

• Website and ecommerce platform providers
• Payment processors
• Fraud prevention and security providers
• Shipping and fulfillment carriers
• Email and SMS marketing providers, if used
• Analytics and advertising providers, if enabled
• Customer support tools
• Professional advisors, including legal, accounting, or compliance providers

We may also disclose information:

• To comply with law, legal process, or government requests
• To enforce our Terms & Conditions
• To protect our rights, customers, website, or business
• In connection with a merger, acquisition, financing, reorganization, or sale of business assets

Some analytics or advertising disclosures may be considered "sharing" under certain state privacy laws. Where required, you may have the right to opt out.

6. Email and SMS Communications

If you subscribe to marketing emails, you may unsubscribe at any time by using the unsubscribe link in the message.

If SMS messaging is offered and you opt in, you may receive order updates, cart reminders, or promotional messages. Message and data rates may apply. You may opt out by replying STOP. SMS opt-in data and consent will not be sold or shared with third parties for their own marketing purposes.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, fraud prevention, tax records, accounting, and dispute resolution.

Order and transaction records may be retained for the period required by tax, accounting, and legal obligations.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no website, payment system, or internet transmission is completely secure. We cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of your information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data sharing, where applicable
• Appeal a privacy request decision, where required by law

To make a privacy request, contact us at support@simmsresearch.com. We may need to verify your identity before processing your request.

10. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

We may collect the following categories of personal information:

• Identifiers, such as name, email, phone number, IP address, and shipping address
• Commercial information, such as products purchased and order history
• Internet activity, such as browsing activity, cart activity, and interactions with our website
• Approximate geolocation, based on IP address
• Communications, such as support messages
• Inferences, such as marketing preferences or shopping interests

We use these categories for the business and commercial purposes described in this Privacy Policy.

We do not knowingly sell personal information for money. We may use analytics or advertising technologies that could be considered "sharing" under California law. California residents may request access, correction, deletion, or opt out of applicable sharing by contacting support@simmsresearch.com.

We do not discriminate against users for exercising privacy rights.

11. International Users

Simms Research is based in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States, where privacy laws may differ from those in your location.

12. Third-Party Links

Our website may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites. Review their privacy policies before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us at:

Simms Research
Tampa, Florida
Email: support@simmsresearch.com