REFUND & RETURN POLICY

All Sales Are Final

We do not accept returns or issue refunds for ordering errors, changes of mind, or misuse. We do not restock returned research products. The delivery and product issue remedies below still apply.

Free Delivery Guarantee

Every order includes a free Delivery Guarantee. If a package is lost in transit, missing or stolen after a delivery scan, or arrives damaged, contact support@simmsresearch.com with your order number and photos of any visible damage. Report visible damage within 48 hours of delivery. We will work with the carrier and replace the affected products at no charge. If a replacement is unavailable, we will refund the affected products and any shipping charge. You do not need to file a carrier claim yourself.

Delivery delays alone, customs duties, customs holds, and refusal to pay import fees are not covered by the Delivery Guarantee.

Defective or Incorrect Products

If a product arrives defective or you receive the wrong item, notify us within 48 hours of delivery at support@simmsresearch.com. Include your order number, a description, and clear photos of the issue. We will replace the affected product at no charge, or refund it if a replacement is unavailable.

We do not accept returns of opened or used products. Please contact us before sending any product back. These return restrictions do not remove the Delivery Guarantee or the remedies for an incorrect or defective product reported as described above.